WAYFINDER HOLIDAYS
How we work
We work mainly with travel companies, and we also welcome direct enquiries from individual travellers. One team looks after your booking from the first brief to the last transfer, so you always know who to call.
Send us your brief
Tell us your dates, group size, hotel level, pace and any special interests. A rough idea is enough. A short call with your Sales contact helps us understand your market and your clients.
Receive a proposal
We prepare a day-by-day itinerary with named hotels, services and net rates. Standard requests are answered within 24 hours; larger or multi-country groups may take up to 72 hours.
Refine and confirm
We adjust the itinerary until it fits your clients and budget. Once you confirm in writing, we hold the services and send a written booking confirmation with our booking conditions.
Deposit and payment
A deposit is due on confirmation and the balance 30 days before arrival. Contracted partners can agree credit terms. Payment details are shown on every invoice.
Preparation before arrival
We reconfirm hotels, transport and guides, collect rooming lists and traveller details, and send you vouchers and the final itinerary in good time. Your clients receive clear arrival information.
Travel and support on the ground
Our Operations team and local guides look after the group during the trip. If something is not right, we put it right on the spot. Your guide is the first contact on the ground, with our Operations team behind them.
After the trip
We collect feedback from you and your clients, close the booking and review what we can improve for the next group.
What you can expect from us
One point of contact for sales and one for operations.
Net rates and clear inclusions, with nothing hidden.
Prompt updates when anything changes.
White-label documents under your name when you ask for them.
Licensed guides, vetted hotels and reliable transport.
What helps us most
Travel dates and flexibility, number of travellers (adults, children and ages).
Hotel level, room types and preferred pace.
Special interests, dietary or accessibility needs.
Budget range and how you want the quote presented (net or with your mark-up).
Your clients’ nationality, for visa and guiding language.
Questions partners often ask
Do you also work with individual travellers? Yes. Travel partners are our main focus, but we also arrange tailor-made packages for individual travellers who contact us directly, quoted at net prices.
Can you handle several countries in one trip? Yes. We design and manage multi-country itineraries from Hanoi.
Can documents carry our brand? Yes, we can prepare white-label vouchers and itineraries.
How do we become a partner? Send us a message and we will arrange a call, then agree a contract and rates.