Terms & policies
How we handle your data, the terms for using this website and how bookings work.
How bookings work.
These conditions apply to bookings that tour operators, travel agents and other partners make with Wayfinder Holidays. Where a signed partner contract says otherwise, the contract applies. Partners remain responsible to their own clients for the trips they sell.
Quotes and confirmation
A proposal is a quote, not a reservation. Services are held only once you confirm in writing and we issue a written booking confirmation.
Rates
Rates are net partner rates and are confidential. Each proposal lists what is included. Rates are fixed once the booking is confirmed, except for changes in taxes or government charges that we are required to pass on.
Deposit and payment
A deposit is due on confirmation and the balance 30 days before arrival. Credit terms are available for contracted partners. Payment details are shown on each invoice.
Changes by you
Please send changes to names, dates, rooming or services in writing. We will confirm what is possible and any cost charged by hotels or other suppliers.
Cancellation by you
Cancellations must be made in writing. Cancellation charges are set out in your partner contract and in each booking confirmation.
Changes or cancellation by us
If we need to change an important part of a confirmed booking, we will tell you as soon as possible and offer an alternative of similar standard or a refund for the affected services.
Events outside our control
We are not responsible for changes or cancellations caused by events outside our reasonable control, such as severe weather, natural disasters, epidemics, strikes or government action. We will help you and your clients make other arrangements.
Travel documents and insurance
Travellers are responsible for valid passports, visas and health requirements. We recommend that every traveller holds travel insurance covering cancellation, medical costs and repatriation.
Our responsibility
We choose suppliers with care. To the extent permitted by law, our liability is limited to the value of the services booked with us.
Problems during the trip
If something is not right during the trip, please tell your guide or our team straight away so we can put it right on the spot. Any complaint after the trip should be sent in writing to [email protected].
Governing law
These conditions are governed by the laws of Vietnam.