Terms & policies
How we handle your data, the terms for using this website and how bookings work.
How we handle your data.
This policy explains what personal data Wayfinder Holidays collects through this website and through our work with partners, why we use it and the choices you have.
Who we are
Wayfinder Holidays Co., Ltd (tax code 0111605515), 5th Floor, 55 Xuan La, Tay Ho, Hanoi, Vietnam, is responsible for the personal data described in this policy.
What we collect
Details you give us in our forms: name, company, work email, market and the content of your message or brief.
Traveller details our partners send for a booking, such as names and passport details where hotels or visas require them.
Dietary or medical notes, which count as sensitive data, only when needed to run the trip safely. Partners who send traveller details are responsible for informing their clients and obtaining any consent required.
Basic usage data from this website, collected through cookies.
Legal basis
We use personal data to take steps towards and perform a contract with you or your clients, for our legitimate interest in running and improving our business, to meet legal obligations, and with consent where the law requires it, for example for newsletters.
How we use it
To answer requests, prepare proposals, operate confirmed bookings and send documents you ask for.
To send news of new programmes, only if you have opted in. Every email includes a link to unsubscribe.
Who we share it with
Suppliers who deliver the trip, such as hotels, transport companies and guides, receive only the details they need.
Service providers who host our email and booking systems process data on our behalf. We do not sell personal data.
International transfers
Data is processed in Vietnam and in the destinations where your clients travel. We handle these transfers in line with applicable law, including Vietnam’s Law on Personal Data Protection and, where it applies, the EU and UK GDPR.
How long we keep it
We keep personal data for as long as needed for the purpose it was collected for, and for the period required by accounting and tax law.
Your rights
You may ask to access, correct or delete your data, object to its use or withdraw consent at any time. Write to [email protected] and we will respond within the time limits set by applicable law.
You also have the right to complain to the data protection authority in your country.
Cookies
We use cookies that the site needs to work and cookies that help us understand how it is used. You can block or delete cookies in your browser settings.
Changes to this policy
We may update this policy. The “last updated” date on this page shows the current version.